Jacket copyright © 2010 Hachette Book Group, Inc.In the 2000s and early 2010s, journalists, academics, and business leaders from all over the world visited the Las Vegas headquarters of the online shoe and clothing retailer Zappos.
Jacket photograph copyright © 2010 Brand X Pictures. Hsieh currently lives in Las Vegas and sort of has a cat.
He helped Zappos grow from almost nothing to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine's “Best Companies to Work For” list. He then joined Zappos as an advisor and investor, and eventually became CEO. In 1999, at the age of twenty-four Tony Hsieh (pronounced “Shay”) sold LinkExchange, the company he cofounded, to Microsoft for $265 million. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success - and how by concentrating on the happiness of those around you, you can dramatically increase your own. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. After debuting as the highest-ranking newcomer in Fortune magazine's annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. Help employees grow - both personally and professionally.Apply research from the science of happiness to running a business.Focus on company culture as the #1 priority.Make customer service the responsibility of the entire company - not just a department.Delivering Happiness, by Tony Hsieh Delivering Happiness:īusiness Plus (2010).
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